TRANSPORT TERMS
IMPORTANT!
- We are devoted to the responsible keeping of animals and, as such, we believe that pets should be protected from and against all external impacts that may be eliminated.
Therefore, all responsible pet owners are requested to bring with themselves the vaccination books or passports of their pets, with valid vaccinations in them, as in order not to jeopardize the health of other pets travelling by our vehicles thereafter, only pets with valid vaccinations shall be accepted for transport. This is to protect the health of the other pet passengers, a thing important for all pet owners and their pets!
- Please notify us in advance if we are to transport puppies not yet vaccinated so that we could arrange for their proper transport.
- Our vehicles have the licenses of the competent transport authorities. An important condition to obtaining these licenses was that pets should be delivered only in boxes or crates, in the area designated for pet transport within the vehicle. This means that they cannot travel in the owner’s arms, at his/her legs, etc.
- Pets should not be fed before transport as in most of the cases food shall come the bad way back during travel.
Thank you for your understanding and cooperation!
BOOKING AND CANCELATION
HANDLING OF BOOKINGS AND CANCELATIONS
Bookings or cancelations made in writing (i.e., by e-mail or text message) shall be valid only if confirmed by us in writing or verbally. This is important to eliminate technical obstacles. In lack of this the booking fee for failed orders shall be charged (see in the tariff above).